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Definitions
1.
When used in these Conditions, the following terms highlighted in bold shall have the following meanings:
Auction:
a public or private sale in which Goods belonging to the Seller are sold to the highest Bidder by the Auctioneer;
Auctioneer:
Auction Rebel T/A William George or any other company within the Group (including their employees and agents and any person to whom conduct of the Auction is delegated under clause 5.11);
Bid:
an offer to purchase a Lot in accordance with these Conditions submitted by a Bidder:
Bidder
: a person bidding for a Lot;
Buyer:
a person who submits the highest Bid for a Lot that is accepted by the Auctioneer;
Buyer’s Premium:
The Buyer shall pay a Buyer’s Premium of 22% plus VAT, unless otherwise indicated;
Goods:
any item (or number of items) consigned to the Auctioneer by the Seller to be placed into a Lot for sale at an Auction;
Group:
any entity that is a ‘subsidiary’ or ‘holding’ company as defined by s.1159 Companies Act 2006;
Lot:
(a collection of) Goods listed (whether in a catalogue or otherwise) by the Auctioneer that are available to be purchased at an Auction;
Overseas Purchaser:
a Buyer whose residence is outside the UK;
Seller:
a person who has placed Goods with the Auctioneer for sale and who has the legal and beneficial title to the Goods listed in a Lot and/or any agent(s) authorised to act on their behalf.
VAT:
Value Added Tax at [the current rate] of the Lot price, unless otherwise indicated;
1.2.
Any person who attends an Auction and/or submits a Bid at an Auction heldor organised by the Auctioneer, whether by electronic means or otherwise, is deemed to have read and accepted these Conditions by reference to their attendance at the Auction or submission of a Bid.
1.3.
To the extent that these Conditions are inconsistent with any specialconditions set out or referred to in the Auction catalogue or announced at the Auction, the special conditions shall prevail.
1.4.
References to a ‘person’ in these Conditions shall (where the context requires) include a natural person, corporate or unincorporated body (whether or not having a separate legal personality) and that person’s successors and permitted assigns.
The Seller’s Instructions and Warranties
2.1
The Seller warrants that: -
(a) they have the full unencumbered legal title and express authority to sell the Goods that the Auctioneer has placed into in a Lot.
(b) the description and content of the information listed by the Auctioneer (whether in a catalogue or otherwise) relating to any Goods is accurate and not deliberately or negligently misleading.
(c) Viewing is facilitated and encouraged, and the bidder should take actions to satisfy themselves through viewing and/or making the necessary additional enquiries that they are happy to place a bid with the information they have prior to bidding and not afterwards.
Requests to view and/or make additional enquiries after the buyer has placed bids and/or the auction has closed will not be permitted prior to final settlement of the invoice.
Lack of time or inability to travel to the location will not constitute reasonable grounds for defaulting on payment. If an enquiry is submitted and no answer is provided prior to the close of auction, then the auctioneer accepts no liability for any bids placed and the general rule of thumb for bidders should be followed at all times namely
If you are unsure, do not bid.
(d) subject to any contrary powers of the Auctioneer set out in these conditions, he will sell the Goods placed in a Lot for the price indicated in a Bid submitted by a Buyer providing that the conditions in clause 4.1 are satisfied; and
(e) he will not contact any Buyers or potential buyers directly in relation to a sale of any Goods whilst they are listed in a Lot.
2.2
If the Seller’s instructions are given by the Seller’s agent, the Seller’s agent warrants that he has the Seller’s authority: -
(a) to instruct the Auctioneer;
(b) to give the warranties set out in clause 2.1 above; and
(c) to instruct the Auctioneer to act in accordance with any special conditions.
The Auctioneer’s Remuneration
3.1.
The Auctioneer’s remuneration shall be such as has been agreed between the Seller and the Auctioneer.
3.2
The Auctioneer may (in his discretion) deduct his remuneration from monies received from the Buyer before accounting to the Seller for the balance.
General rules governing bidding and buying
4.1
If a Bidder submits a Bid to purchase any Lot(s), they must complete the transaction with the Seller providing:
(a) their Bid has been accepted as the highest value Bid for the Lot by the Seller; once the Auction for that Lot has closed;
(b) the Auctioneer declares that Bidder to be the Buyer in accordance with clause 5.7 and
(c) the value of their Bid is at least equal to or greater than any minimum reserve price for the Lot set by the Seller (if any).
4.2
Upon satisfaction of the conditions in clause 4.1 a Buyer can only terminate a contract to purchase the Lot if the Goods comprising the Lot do not materially comply with the information provided in the Auction catalogue in relation to them and any such issue should be raised with the vendor and auctioneer at the earliest possible opportunity and in any case within 10 days of receipt of the goods.
4.3
Unless the Auctioneer has previously acknowledged in writing that the Bidder bids as agent on behalf of a named principal, every Bidder shall be taken to bid on his own behalf as principal.
4.4
Placing a Bid entitles the Auctioneer and any Seller to rely on the Bid as a genuine offer to purchase the Goods contained in the Lot.
4.5
If the Auctioneer has earlier acknowledged in writing that the Bidder bids as agent on behalf of a named principal, the Bidder warrants that he has the authority of his principal to make each Bid he makes.
4.6
The Bidder has the right to view all Lots. If the Bidder wishes to view a Lot, the Bidder must contact the Auctioneer at enquiries@williamgeorge.com The Bidder must give the Auctioneer a minimum of 24 hours’ notice to arrange a viewing of a Lot. Please note that the Auctioneer cannot guarantee any viewing of any Lot in the final 24 hours of the Auction. A refundable deposit may be requested at the Auctioneers discretion to facilitate viewing of lots.
4.7
Any request for information on a lot, must come via email, either through the lot enquiry form on each lot, or via email to - enquiries@williamgeorge.com Potential bidders must register for an auction to receive information about a lot.
Conduct of the Auction
5.1
The Auctioneer offers each Lot as an agent of the Seller and not as principal unless otherwise indicated in the Auction catalogue.
5.2
Any Lot may be subject to a minimum reserve price set by the Seller unless otherwise indicated in the Auction catalogue.
5.3
The Seller or his representative or the Auctioneer on his behalf may Bid for any Lot unless otherwise indicated in the Auction catalogue.
5.4
The Auctioneer may at any time before the fall of the hammer withdraw or divide any Lot or combine any Lots.
5.5
With the previous written consent of the Seller, the Auctioneer may sell any Lot by private sale before or after the Auction.
5.6
Any person wishing to place a Bid for a Lot at an Auction organised by the Auctioneer must register with bidspotter.co.uk, i-bidder.com, the- saleroom.com williamgeorge.com or any other website we advertise on, their relevant details and register a valid credit or debit card before they will be able to Bid.
5.7
A Bidder who submits the highest value Bid for any Lot before an Auction is closed may be declared as the Buyer by the Auctioneer.
5.8
If a Bidder submits a Bid within 10 minutes or less of the closure of any Auction, the Auctioneer reserves the right to automatically extend the time during which Bids can be submitted for a Lot by ten (10) minutes.
5.9
The Auctioneer may decide whether there is a dispute between Bidders, summarily determine the dispute or immediately again offer the Lot for sale, in each case without being required to give a reason.
5.10
The Auctioneer shall in every other respect decide how the Auction is to be conducted and without being required to give a reason.
5.11
The Auctioneer may in his sole discretion delegate to a person whom he believes to be competent to conduct the auction in accordance with these Conditions.
5.12
The Auctioneer reserves the right to reject any bids which the Auctioneer feels in its sole discretion does not reflect reasonable value.
5.13
The Auctioneer has a right to report suspicious activities to the relevant authorities, at any time.
5.14
The Auctioneer shall notify all successful Buyers via email by way of invoice or payment request. Buyers can also confirm which lots they have won within their account on the website www.williamgeorge.com
5.15
The Buyer can access the Auction at
www.williamgeorge.com
www.bidspotter.co.uk
www.i-bidder.com
www.the-saleroom.com
5.16
We cannot be held liable for any errors on the website, problems with registration / accepting bids.
5.17
The description of the item should hold precedence over the photographs. We reserve the right to use stock / catalogue images if original photographs cannot be used. Caution should be used when bidding on an item with only a stock image, as colours and sizes of an item can vary from the sale item. No warranty is given.
After the Sale
6.1
Upon the Auctioneer declaring the Auction for any Lot to be closed and the Lot to be sold, the Buyer shall immediately arrange to pay the value detailed in clause 6.5 to the Auctioneer by way of direct payment into the nominated bank account of the Auctioneer (details of which shall be provided to the Buyer by the Auctioneer).
6.2
Payments shall be in pounds sterling (£) (unless otherwise indicated).
6.3
All prices are exclusive of VAT or other applicable taxes, delivery charges and insurance unless otherwise indicated by the Auctioneer (whether in the catalogue or otherwise).
6.4
Within [1] business day of the closure of the Auction in relation to any Lot the Buyer shall confirm the identity of any person on whose behalf he has purchased the Lot (if any).
6.5
The Buyer shall pay the following sums to the Auctioneer in full within 2 days of the Auction:
(a) the balance of the price due for the Lot together with any VAT due (including but not limited to the Buyer’s Premium); or
(b) where the final price for the Lot was not immediately determined upon the closure of the Auction for the Lot, the value as summarily determined by the Auctioneer, whose determination shall be final and binding, of all or part of any Lot.
(c) where the total amount payable is less than £1000 then the buyer has the option of making payment by Credit or Debit Card by following the links in the invoice emailed to them. It is the responsibility of the buyer to undertake this action and payments will not be automatically debited from any registered card following the close of auction.
(d) where the total amount payable is equal to or in excess of £1000 then payment by card will not be facilitated and a bank transfer will be required. A bank transfer can still be made for payments under £1000 and for payments of this amount the buyer may select their preferred method of payment. No other payment methods are accepted.
In every case time shall be of the essence. Deadline is 16:00hrs on the second day after the auction.
6.6
The Auctioneer may at any time in his sole discretion grant the Buyer an extension of time, in which case the Buyer shall pay the auctioneer in full in accordance with such extension before moving or removing the Lot.
6.7
If the Buyer fails to make any payment due to the Auctioneer under these Conditions by the due date for payment, then, without limiting the Auctioneer’s remedies under these Conditions, the Buyer shall:
6.7.1
be contacted by the Auctioneer by email and telephone;
6.7.2
pay storage charges for the Lot at £20 per lot per day (more substantial items such as cars, plant, machinery or with a value over £10,000 shall be charged at £50 per Lot per day);
6.7.3
be responsible for paying any transportation costs of the Lot, this includes any charges connected with returning the item back to the Seller;
6.7.4
pay interest on the overdue amount at the rate of 8% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Buyer shall pay the interest together with the overdue amount.
6.8
Until the Buyer has complied with clause 6.5 above: -
(a) title to any Lot shall not pass to the Buyer;
(b) the Lot shall be at the Buyer’s risk;
(c) the Auctioneer shall have a lien over any Lot purchased by the Buyer at the Auction; and
(d) if the Buyer effects or purports to affect a resale or any other disposition of all or part of the Lot, the Buyer shall hold the proceeds of resale or other disposition on trust for the Auctioneer and the Seller.
6.9
On written request by the Highest Bidder the Auctioneer shall provide a VAT invoice in a proper form, if appropriate.
Removal of the Lot
7.1
The Buyer may not remove their Lot until after the end of the Auction and the Auctioneer has confirmed that they are holding cleared funds received from the Buyer without the prior written consent of the Auctioneer.
7.2
After paying the sums specified in clause 6.5 above, the Buyer must remove the Lot bought within 5 days of the end of the auction. In each case time shall be of the essence.
7.3
The Auctioneer may at any time at his sole discretion and on terms reasonably specified by him grant the Buyer an extension to the time specified in clause 7.2 above.
7.4
If the Lot bought is or includes a motor vehicle, no warranty is given by the Auctioneer that the vehicle may safely or lawfully be driven on any road.
7.5
When removing any Lot, the Buyer: -
(a) is responsible for detaching any Lot fixed to land and must do so safely and lawfully and must not use flame cutters, explosives or any other dangerous equipment or process without previous written permission signed by or on behalf of the Auctioneer; a written Health and Safety plan with method statement may be required.
(b) must use safe and lawful means of removing the Lot;
(c) shall indemnify the Auctioneer and Seller against any loss damage legal or other expenses and any claim arising from the detaching of the Lot or its removal; and
(d) shall have adequate insurance in respect of such indemnity and shall on request produce to the Auctioneer a receipt for the last premium due or other sufficient evidence that such insurance has been affected and remains in force.
7.6
The Auctioneer reserves the right to stop the removal of any Lot if in their sole discretion they do not believe the Lot is being moved in accordance with clause 7.5 above.
7.6.1
It is the Buyers sole responsibility to arrange for collection or delivery of the Lot.
7.7
Lots will not be released, even when purchased, if there is an outstanding invoice, in this or another auction.
7.8
Purchasers should contact the vendor or agent, once an invoice has been paid to ensure there are no lifting out fees for large, outsized or dangerous goods.
7.9
There is no guarantee of collection in the first 48 hours after an auction.
7.10
Once an item is removed from the seller’s location by the buyer or a third party on their behalf, then it is deemed to be acceptable and correct. If in doubt, then the buyer is advised not to remove the item and inform the vendor and auctioneer immediately to seek a resolution of the case at the earliest convenience.
7.11
Any issues relating to an item should be taken up with the vendor at the point of collection.
Liability of the Auctioneer
8.1
Goods sold in any Lot are sold as seen, with all faults and imperfections and the Auctioneer is not responsible for any defects whatsoever (whether latent or not).
8.2
No warranty or representation of any kind is given or authorised to be given by the Auctioneer with regards to any Lot.
8.3
The Auctioneer has no liability to the Buyer for any delivery or collection costs. If the Buyer is unable to collect any Lot, the Buyer is to contact the Seller, once the invoice has been paid.
8.4
The auctioneer is acting as the sales agent for the lots in auction. Any problems with a lot should be taken up with the vendor.
Overseas purchasers
9.1
If the Buyer is an Overseas Purchaser they must advise of their intentions to export the Lot immediately and notify the sales co-ordinator of the Auctioneer by email: accounts@williamgeorge.com
9.2
Overseas Purchasers will be required to provide the following information: (a scanned copy of):
(a) their passport(s);
(b) another form of identity, (i.e. drivers licence, name, address, UK agent
(if any), telephone and fax numbers);
(c) full details of their national bank and their UK corresponding bank; and
(d) details from their bank confirming method of payment.
9.3
It is the Buyers’ responsibility to ensure that:
(a) the country to which the Goods are destined to got to have no import restrictions on the Goods that they have purchased;
(b) the country has no import licence restrictions or a restriction on currency allocation;
(c) the country has no prolonged inspection procedure, which might cause excessive delay in allowing the Goods to be imported;
(d) they employ a reputable freight-forwarding organisation; and
(e) the Buyer has read and agreed with these Conditions.
9.4
If there are any special arrangements that the Buyer wishes to make with the Auctioneer, the Buyer must contact the Auctioneer at least three business days before an Auction takes place.
9.5
We reserve the right to insist a deposit is paid before bidding from an overseas bidder.
Interested in buying or selling with us
Who am I buying from/selling to?
The contract of sale exists between the buyer and the seller.
Although the auction house collects payment, they do so on behalf of the seller who they are acting as an agent for. Both parties should be aware of the below procedures.
What does the seller have to disclose in their listings?
The seller is requested to provide as much information as they can to allow bidders to make an informed decision before bidding.
The seller is required to disclose any material defects, faults or damage to the goods. If no such information is included in the important information or description, then it should be deemed that the goods are in working/running order.
What do I do if there is an issue with my purchase?
Goods should be checked on collection or delivery, and where this is not possible, they should be checked as soon as is possible and any issues reported to both the seller and auctioneer within 10 days.
If goods are delivered, and cannot be checked immediately, they should be signed for as ‘received unchecked’ in order that the seller can make representations to couriers if items have been damaged in transit.
The auction house will not be able to intervene in any issues that are raised after this period and these should be directed to seller using their contact details found on your Collection Note.
The auctioneer will always seek to advise and assist both parties in the event of a dispute.
The overarching principles of fairness, transparency and integrity will be preserved, however, disputes raised more than 10 days after receipt of the goods will be the responsibility of the seller to resolve and our power to intervene is reduced after this time.
Failure to respond promptly and appropriately to claims made will likely result in the auctioneer reviewing its relationship with sellers, as we seek to represent reliable, honest and quality sellers only.
What happens if I have bought a diamond or gemstone I am unsure of?
Disputes relating to the material quality/authenticity of diamonds and gemstones are mediated by the independent AnchorCert Gem Lab at the Centre of Excellence in the Jewellery Quarter of Birmingham.
Buyers seeking clarification on the nature of a diamond or gemstone purchased in auction should notify the seller and auctioneer immediately and have the opportunity to submit the stone for testing via the auctioneers account with AnchorCert.
Their assessment will form the basis of any mediation and in the event the buyer and seller cannot find an amicable resolution the auctioneer will make a final decision. If the description is deemed to be deliberately or negligently misleading, then the stone will be returned to the seller and a full refund provided to the buyer by the seller, including any fees associated with the assessment.
If the assessments corroborate the description given in auction, the item will be returned to the buyer and they shall be liable for the assessment fees.
If the buyer’s complaint is upheld and they are refunded for the item, the auction house shall always refund any auction fees.
The auction house may elect to recover some or all of these fees from the seller in the event the description is found to be misleading, and responsibility lies with the seller to ensure they are confident and comfortable with any descriptions provided.
Registrations
Why do I have to register a payment card against my account?
In order to create a bidding account, we need to verify certain details to verify the identity of bidders. Card details are used to cross-reference with names and addresses on the accounts to prevent fraudulent bidding and preserve the integrity of the auctions.Funds will not be debited from your card in order to bid, and once you have won lots in auction you will receive an email invoice with instructions on how to make payment.
Do I need to pay a deposit to bid?
No – bidders are not required to pay a deposit to bid as a rule.In some circumstances deposits are required – e.g. to view an item, or if they have had negative feedback from other auction houses.
Why is my registration pending/declined?
The most common cause of a pending registration is that you have not verified your email address and/or phone number. If this is the case, please check the My Account section to verify these details. We also require a full name – nicknames, single names, or business names in the name field are not permitted.If you have checked all of these issues and your registration is still pending, it may be that you have some negative feedback on your account from another auction house – please email
contact@williamgeorge.com
if you are unsure why your account is pending/declined.
Bidding
How do I know the reserve price of a lot?
All of our lots have blind reserves, which means they are not visible to bidders and we do not give out reserves over the telephone. Estimates are provided on many auctions which gives you a guide as to what we expect the lot to reach in auction. The system will inform you whether the current bid has met reserve or not. Each bid placed will be taken as a genuine bid and any bids at or above reserve are contractually binding.
Can I remove a bid I have placed?
No – bids cannot be removed once submitted.
Why has the end time on a lot been extended?
If a bid is placed in the final 10 minutes of any lot, then the clock shall reset to 10 minutes. This allows all bidders to have fair warning and place any further bids. This can result in a lot/auction running for an extended period of time until only 1 bidder is still participating. If you are unable to monitor the lot for an extended period or at the closing time, then it is recommended that you use the maximum bid feature.Here you can enter a maximum bid you are comfortable with and allow the software to bid for you up to your max bid as required.
Viewing
Can I view lots in auction?
Yes, viewing is permitted and is recommended. We will need to hold a refundable deposit on your account to arrange a viewing. The amount of this deposit will vary depending on the items bidding on, but buyers should allow for a £500 deposit in most cases. This amount will be refunded to you at the close of auction if you are not the winning bidder or deducted from your invoice if you are the winning bidder. No viewings can be arranged in the final 24hrs of a live auction.
VAT
Is VAT chargeable on goods sold in auction?
Please check each lot to see if VAT is payable. Just below where you enter your bid, you will see the additional fees listed or see a tab which displays any additional fees. Here you will see if VAT is chargeable on that lot over and above your bid amount. The buyer’s premium, sometimes known as the auction fees, are also visible here. VAT is always charged on the buyer’s premium element of the sale.
Will I still have to pay VAT if I intend to export the goods?
Yes, VAT will still be payable, even if you have an EU VAT number. The VAT can be refunded on the provision of the relevant documentation proving the goods have been exported. The documentation must be submitted complete, and promptly, to the seller of the goods to obtain a VAT refund. If this is your intention, then please contact us at the earliest opportunity to ensure this process is handled smoothly.
Payment
How much will I end up paying?
When you are considering a bid in auction you should consider the following points:
The amount you are prepared to bid.
Is there VAT payable on the lot? If there is then this will be listed in the lot details or under additional fees next to where you enter your bid amount.
What is the buyer’s premium? This will also be listed in the same place and is likely to range from 5%-25% depending on the type of item. This amount will always be subject to VAT as well.
Is delivery included? This will be stated in the description or in the terms and conditions for that auction – check the location of the lot and consider the delivery costs if it is not included. To get a delivery estimate you can always contact a courier of your choice.
Below is an example of a common invoice amount:
Bid amount: £100
Is there VAT payable on this lot? No
Buyer’s Premium: £15
VAT on Buyer’s Premium: £3
Delivery Estimate: £6.99
Total you will pay: £124.99
How do I pay for my items?
If your invoice total is under £1000, then you can make payment by Credit or Debit Card by following the links and instructions which are included in your email invoice. For invoices of any amount, you can make payment by Bank Transfer to the account details included in your latest invoice. Please check your latest invoice to ensure you are paying into the correct account. We DO NOT take payments as a matter of course from any card you have used to register your account. You will need to take action to clear any payments due. We cannot take card payments over the phone – please follow the links on your invoice. Cash and cheque are not accepted methods of payment. If you are unable to pay online by Card or by bank transfer, then please do not bid.
How long do I have to make payment?
Payment is required by 4pm on the second working day after the auction. If an auction closes on Monday at 2pm, payment is required by 4pm on the Wednesday. For auctions ending on a Thursday, payment is required by 4pm on the following Monday.
What happens if I do not pay on time?
Bids placed are legally binding, and payment is required within 2 working days. The auctioneer will grant additional grace for payments in certain circumstances where there is clear and regular communication from the buyer as to their intention to pay at the earliest opportunity. In any case, the normal procedures will be followed notifying winning bidders of their invoice at the close of auction, again on the day payment is due, at 1 day overdue, 3 days overdue, 7 and 28 days overdue. Additional measures will then be employed to recover payment if it is not forthcoming. Throughout, the seller is entitled to charge between £20-£50 per day per lot (depending on its size and value) storage charges from day 8 after the auction closes.
Delivery
How do I get lots that I have won?
Please view the terms and conditions of each auction to establish collection or delivery options. Goods are not stored at our office location, so it is important to establish the location of the item and delivery terms. Where you have bid for a collection only item, and cannot collect due to distance, then you will still be expected to pay. If you are unsure then please submit an enquiry to us by email to contact@williamgeorge.com
How much is delivery, and can you add it to my invoice?
As we represent many different vendors, each auction may comprise different delivery terms and prices. Please consult the important information in each auction to view delivery options which range from free tracked and insured delivery, through to pallet delivery and collection only items. As a guide, smaller items would be under £10 depending on insurance value, larger boxes around £20, and pallets £60. These prices will be subject to VAT.If you cannot locate delivery options in the important information, or against the description of a particular lot, then please enquire by email to enquiries@williamgeorge.comDelivery payments are made to sellers directly – and therefore we do not add delivery costs to invoices. Please seek to make payment on your invoice, and once you have received our Collection Note after payment, you can speak to the seller direct to arrange and pay for delivery. For international buyers, we can look at add delivery to your invoice to help you avoid additional international transaction fees, so please contact us to discuss your requirements.
Do you accept returns?
Items can only be returned if they are materially different from the description provided in auction. In all cases any issues should be raised directly with the seller as soon as possible and within 10 days of receiving the item to see if a resolution can be found. Buyers are responsible for satisfying themselves that they are comfortable to bid through way of viewings and enquiries and in all cases,
if you are unsure
–
do not bid
. The auction house is unable to respond to queries after you have placed a bid, and bids cannot be removed once submitted. Public Auctions are exempt from the Consumer Contracts Regulations 2013 which supersedes all previous legislation including the now redundant Distance Selling Regulations. We will always seek to act decisively and fairly in the event of a dispute and customer satisfaction is important to us and we do advise buyers to conduct any checks prior to bidding.
Selling
What fees do you charge for selling?
We offer sellers both private and professional a unique opportunity to sell with 0% commission. This means you will always receive 100% of the hammer price. To list a small number of items in a collective sale then there are no listing fees. In order to host a private auction then there are associated listing fees which will vary depending on the calendar slot you wish to use.
I’ve sold a lot – when will I be paid?
Payments are made to sellers within 14 days of the item being received by the buyer. We will release 100% of the hammer price to all vendors after this time which allows us to ensure our customers have received the items and had an opportunity to raise any issues.We allow this time frame as we value our customer service and want to help our sellers have access to a confident buyer base which we have built through trust and transparency. In some cases, including very high value items and some heavy machinery that prompt payment is required, and, in these cases, we recommend the buyer personally collects items to conduct any necessary checks to allow release of funds to the seller.
Can I remove a lot from auction? What penalties are there?
We recognise from time to time, items have to be withdrawn from sale. It is the responsibility of the seller to ensure items listed are available and remain in the condition that they are described. If you do have to remove an item from auction, then you should notify the auctioneer ASAP. Assuming any bidding is below the reserve price then there will be no penalties for removing the lot, although efforts should be made to avoid persistently removing items in this way.In any event, an item cannot be removed from auction once a bid has been placed that meets or exceeds the reserve price. It is the seller’s responsibility to check the current bidding status of each lot before taking any action that would require its removal from auction. Where an item is removed from auction by a seller
after
any such bid has been placed they will be in breach of the terms of the auction and liable to cover the buyer’s premium for that lot, calculated on the reserve price of the item or the highest bid at the time the auctioneer is notified of its removal, whichever is the greater.
A buyer has questioned a lot I sent them – what happens now?
Please refer to the earlier section
Interested in bidding or selling with us?
Data
How do you handle my data?
Please refer to our
Privacy Policy
for any and all information regarding the storage and usage of personal data. We are GDPR compliant and treat your personal data with great care.
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